FAQs

Your new crystal will take on average, between 3-5 working days to arrive.

Currently, we only post domestically within the UK. All postage is done with the Royal Mail 2nd Class.

Orders above £50 will receive FREE DELIVERY, and anything below this value will be charged a £5 delivery fee at checkout.

Our crystals are all individually picked by myself from our few trusted suppliers.

Due to known unethical mining conditions of some crystals, I won’t stock or supply crystals such as Lapis Lazuli or Jade.

I’m proud to say that all of our crystals are supplied with ethical standards in mind. Although it’s almost impossible to truly rule out any unethical conditions, I take measures such as only collecting crystals from suppliers that promote or support fair wages and responsible mining conditions for locals. I strongly believe that any responsible crystal shop or seller should be able to confidently tell you where a crystal has been sourced, so I encourage you to ask these questions when choosing a crystal.

I’m a strong believer in responsible sourcing, as I believe the energy and environment in which the crystal was mined reflects in the energy which is then carried by the crystal! I truly love supporting suppliers that are in the business of mining crystals for the love and passion they have for these beautiful stones & minerals!

Restocking is done only on demand and availability.

Most of the items sold on our website are unique items that cannot be replicated due to the natural formation of the crystals - so if you see something you like, get it! It’s one of a kind!

Our suppliers are based all around the world - in Asia, Brazil, Africa and even the UK! So restocking can take a few weeks, or sometimes even months.

At the moment, Soleil Crystals is a small one woman band! So I do not currently have the infrastructure for a shop.

You can however, find me and my Crystals at local Spiritual events and Markets around West Sussex where I’ll be showcasing all my gorgeous stock.

Follow my Instagram for latest updates and events.

Our suppliers send our stock to us in mostly recycled packaging, we then try to package your orders in the same supplies, so when you receive your item by post, you know that most of your packaging has also been recycled and reused a couple of times by myself and from our suppliers.

We encourage you to also recycle or reuse any packaging that we send to you!